I hope the first part of this blog helped get you started and finding direction in choosing the right VA for you; where we covered experience, communication, interviewing your potential new VA, and rates & payments.
Picking up where we left off, there are still a couple more things that you should consider as you journey in finding the VA for you and your business.
This should be one of the crucial points to check before hiring a VA. How is your data and information protected? The VA might not be communicating with your clients on your behalf for now, but that might change in time, therefore keep it in mind. If you tasked the VA with data capturing of your client’s information, how is that information being protected and kept safe? The security of all this information is of importance therefore this should be one of the things you prioritize as you look into working with a VA.
Confidentiality & contracts
One thing you want to find out is if the VA has a contract with a confidentiality clause. A contract is there for the protection of both parties. Another thing you should ask yourself is do you have a NDA that you require the VA to sign? I can’t emphasize this enough, make sure to sign all legal documents and get it out of the way before work starts between you and the VA you’ve hired so that both of you are protected.
At times a VA might need to subcontract tasks to another VA in order to get the work done. Is there such a clause in the aforementioned contract? The VA should inform you when part or all of your work is being subcontracted to another VA.
To date none of my current clients have requested references, although this is not a problem if they did; there is this little aspect called confidentiality. Another way to ascertain if the VA delivers quality work is to request whether they subcontract to someone or even used another VA as a subcontractor before, and then ask that person how the VA’s work is. That’s one way of getting the information you need to make your decision on whether to hire the VA or not without breaching the privacy of their clients.
The beauty of working virtually, is that while you sleep, work gets done and this is where clear communication plays an important part. As you gather to work together you will both learn how to communicate with one another. Do not shy away from working with a VA in another time zone, what really matters is that the work gets done after all, so don’t limit yourself.
Have you considered any or maybe all of the points mentioned in part 1 & 2? You need to consider and look into all 10 points before hiring a VA, checking all those boxes and finding what works best for you.
Ultimately, trust your instincts and the knowledge that you have.
I wish you all the best on your journey to find the right VA for you and your business.