VoIP and VoIP Related Services

Use our VAs as your personal assistants or receptionists:  HOW?

  • With VoIP we can configure your incoming calls to ring at our offices. With VoIP it is just another extension.   ** No matter where you are in the world.**
  • If our VA’s have access to you or your staff’s diaries – they will know the individual’s movements and availability. They can action the incoming call to your personal needs.
  • Our VA’s can make call for you and the receiver will see the calls coming from your company phone number.
  • These service offerings can be tailored to your needs and come at a fraction of the cost a full-time assistant/receptionist employed by you will cost.
  • Many more possibilities available that align to standard services CompleteVA offer. We just a 4-digit extension away!

Note: VoIP to VoIP calls, whether internal to your company or external to another VoIP subscriber on the same network is at no charge. All calls you make from your VoIP phone system to CompleteVA will carry no cost but the data that is used as part of your internet data costs.


Subscription Packages

Basic Package

1 x VoIP Phone Line
2 x Extensions
All basic provisioning and configurations
1 x Company personalised greeting and routing to “main” extension.
1 x Company generic voice mail and routing to 2 email addresses.
Once Off CostZAR 300.00
Monthly CostZAR 25.00 + Call Charges

  • No Desk Phone(s) / Handset(s)
    • Softphones utilised and assistance will be provided to install and configure these. (Android, iOS, PC)
  • The port your existing number
    • Not included and will be quoted on separately.
  • Call Rates as indicated on the Rates Page
  • No Contracts; strictly month-by-month with 1 calendar month written service termination notice (for both parties)

Step Up Package

1 x VoIP Phone Line
Up to 4 x Extensions
All basic provisioning and configurations
1 x Company personalised greeting and routing to “main” extension.
1 x Company generic voice mail and routing to 2 email addresses.
1 x Standard Desk Phone – Entry level (Fanvil X3S or equivalent )
Once Off CostZAR 1300.00
Monthly CostZAR 25.00 + Call Charges
  • The port your existing number
    • Not included and will be quoted on separately.
  • Call Rates as indicated on the Rates Page
  • No Contracts; strictly month-by-month with 1 calendar month written service termination notice (for both parties)

Custom Package

SQ (Special Quote)
All Once off costs

VoIP Phone LinesSQ – Dependent on Qty
Extensions SQ – Dependent on Qty
Company personalised greeting and routingSQ – Dependent on Qty
Company voice mails and routingSQ – Dependent on Qty and Complexity
Desk Phone – Entry Range (2 SIP / Fanvil X3S + 5m Patch Cable / PSU Included)
Fanvil Technical Specifications
ZAR 850.00
Desk Phone – Mid Range (4 Sip / Fanvil X4/G + 5m Patch Cable/ PoE Option Available)
Fanvil Technical Specifications
ZAR 1490.00
Desk Phone – Enterprise Range (16 Sip / Fanvil X5U / 5m Patch Cable / PoE Option)
Fanvil Technical Specifications
ZAR 1990.00
Number PortSQ
IVR Design, Documentation and ConfigurationSQ
TrainingSQ (To align to your needs)
If PoE option is selected additional charge for InjectorZAR 80.00
Monthly CostsZAR 25.00 per line + Call Charges

Call Rates

Billed per Minute

DetailCost
Internal Calls
(Extension to Extension)
No Charge
Same VoIP Supplier
(On Network)
No Charge
VoIP to VoIP – Between VoIP Suppliers in South AfricaZAR 0.70
VoIP to Telkom in South Africa
(Per Minute or Part thereof)
ZAR 0.73
VoIP to Mobile networks in SA
(Per Minute or part thereof)
ZAR 0.73
VoIP to International (Special Rates per Country and need to be enabled on request)SQ
Call forwarding – Rates apply dependant on the network the call is forwarded to.Variable
Itemised BillingNo Charge

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